> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.jovoyparis.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My voucher doesn’t work

Vouchers are sent according to your status and the number of points accumulated.

||| The voucher is valid for **3 months **from the date of purchase.

If you have received a voucher and the code does not work, please contact us [HERE](https://www.jovoyparis.com/en/contact-us).