> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.jovoyparis.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My order appears as delivered but I have not received anything. What should I do?

| Some advice before contacting us:  
| •	You can first ask your neighbours if they have picked up your order; 
| •	Click on the tracking link in the carrier’s email, you may find important information! 
 
If the package cannot be found, contact us [HERE](https://www.jovoyparis.com/en/contact-us).