> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.jovoyparis.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have forgotten my password

If you have lost your password, you can request a reminder. 

Click on the link "Forgot your password?" in the section "Log in to your account" and enter the email address you used when creating your account. If this address is registered with us, you will receive a temporary link to reset your password.

If you have any problems, please contact our customer service [HERE](https://www.jovoyparis.com/en/contact-us).