> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.jovoyparis.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I return or exchange a product in store?

||| Jovoy Paris does not issue refunds.

Exchanges are possible **upon presentation of the receipt, in the original packaging in perfect and intact condition, within 30 days after purchase**.

Exchanges without a receipt will only be accepted for customers with an account that has a verifiable purchase history.